This Privacy Policy explains how Scale Up Hub (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit or interact with our website http://www.scaleuphub.co.
We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with applicable data protection laws.
1. Who we are
Data Controller:
Luciana D’Agnone (trading as herself)
Email:
info@scaleuphub.com
For data protection purposes, we are the data controller of your personal data.2. What personal data we collect
We may collect and process the following types of personal data:
a) Information you provide directly
- Name
- Email address
- Telephone number
- Business name (if applicable)
- Message content (via contact forms, email, or messaging)
b) Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring website
- Cookies and similar tracking technologies
3. How we use your personal data
We use personal data for the following purposes:
- To respond to enquiries and communications
- To provide our services
- To manage client relationships
- To improve our website and services
- To comply with legal or regulatory obligations
- To protect against fraud or misuse of our website
We only collect and use personal data when there is a lawful basis to do so per UK GDPR, the Data Protection Act 2018, and other international privacy requirements such as EU GDPR and basic CCPA principles.
4. Lawful bases for processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you have given clear consent (e.g. newsletter sign-up)
- Contract – where processing is necessary to perform a contract or take steps at your request
- Legal obligation – where required by law
- Legitimate interests – where necessary for business operations and not overridden by your rights
5. Cookies and tracking technologies
Our website uses cookies and similar technologies to:
- Ensure the website functions correctly
- Analyse website traffic and usage
- Improve user experience
You can control or disable cookies through your browser settings.
Where required, we will ask for your consent before placing non-essential cookies.
For more information, please see our Cookie Policy.
6. Sharing your personal data
We do not sell your personal data.
We may share data with trusted third parties only where necessary, including:
- Website hosting providers
- Email service providers
- Analytics providers (e.g. Google Analytics)
- Payment processors (if applicable)
- Professional advisers (e.g. accountants, legal advisers)
All third parties are required to respect the security of your data and process it lawfully.
7. International data transfers
Some service providers may process data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions
- Standard contractual clauses
- Equivalent legal protections
8. How long we keep your data
We retain personal data only for as long as necessary for the purposes outlined in this policy, including:
- Legal, accounting, or reporting requirements
- Ongoing business relationships
When data is no longer required, it is securely deleted or anonymised.
9. Data security
We take reasonable technical and organisational measures to protect your personal data, including:
- Secure hosting
- Access controls
- Data minimisation
- Regular system updates
No method of transmission over the internet is completely secure, but we take appropriate steps to reduce risk.
10. Your data protection rights
Under UK GDPR and other applicable laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict processing
- Object to processing
- Data portability (where applicable)
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
In the UK, the supervisory authority is the Information Commissioner’s Office (ICO): https://www.ico.org.uk
11. Third-party links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to read their privacy policies.
13. Changes to this privacy policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated date.
14. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.